• Report: #1148589
Complaint Review:

AT&T Wireless

  • Submitted: Wed, May 21, 2014
  • Updated: Wed, May 21, 2014

  • Reported By: Alicia — Shoreacres Texas
AT&T Wireless
Nationwide USA

AT&T Wireless AT&T's faulty automatic software update has ruined a 2nd phone within a month and they want to replace it with a used phone but still charge me $700 for the phone! Houston, TX

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I have been an AT&T Business customer for almost 2 years now.On Apriil 1st I switched us to the next plan and upgraded our phones on the monthly payment plan.

Two of the phones are the Samsung Note 3, a phone I will pay $700 for each. Which would be ok if they worked. However, after the first faulty automatic update the phone would have a black screen when someone was calling and I could not reply to text messages without going completely out of the app and then going back in. I had to fight tooth and nail to get new phones because we had the phones for 18 days. They finally agreed to replace them with new phones and I was pleased.

Now this past Sunday 5/18/14 there was an automatic update done on my phone and guess what it is doing the same thing. I have called AT&T and their ONLY solution is to replace it with a used phone. I would be ok with that if they would take $300 off the price of each phone. Why should I be expected to pay full price for a phone that doesn't work longer than month thanks to THEIR faulty software updates?

Also, AT&T why don't you correct the problem with your update.I am pretty sure I am going to mail these phones back and tell AT&T to shove it.

This report was posted on Ripoff Report on 05/21/2014 12:02 PM and is a permanent record located here: http://www.ripoffreport.com/reports/att-wireless/nationwide/atampt-wireless-atampts-faulty-automatic-software-update-has-ruined-a-2nd-phone-with-1148589. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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