Report: #1117390

Complaint Review: AuraVie

  • Submitted: Tue, January 21, 2014
  • Updated: Tue, January 21, 2014
  • Reported By: Cheryl — Kirkwood Missouri
  • AuraVie

    Van Nuys, California

AuraVie Misleading/scam tactics Van Nuys California

Show customers why they should trust your business over your competitors...

In Novemhber after leaving a website, I received a message saying that I could receive one of 3 free gifts.  I chose, Auravie, for a beauty supply cream.  I then ordered a free 10-day trial sample according to the lead-in message, and had 10 days to cancel my account to prevent getting future shipments billed at $97.88 per month.  I canceled my order within 10 days and received an acknowledgement e-mail.  I am told that I "misunderstood" the e-mail and websiste order page.  I thought I was given a return order number for future shipments (as they could not stop the first shipment was my understanding).  I never received any other shipments of this product.  A month later, I found a $97.88 charge on my credit card bill and contacted the company by e-mail to request a credit to my credit card account as I had not received any monthly shipment.  At that time, I was told that under the terms and conditions that "I agreed to" the initial "free 10-day trial" was actually the monthly 30-day supply.  If I didn't cancel within 10 days and return that item within 30 days, I would be charged $97.88.  They would not refund my account.  Nor would they agree to a later return shipment of their product, as it was now outside the 30 day window for returns.

This is very misleading.  I thought I had a free sample.  I didn't return it as I thought any return would be my first monthly shipment.  And now I am paying the price.  Very poor communication practices and I feel like I've been totally scammed!  And all for a product that I used for 4 days.  My current products work better than this expensive, non-productive product!

Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 01/21/2014 05:24 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.