• Report: #1210114
Complaint Review:

AVG

  • Submitted: Wed, February 18, 2015
  • Updated: Wed, February 18, 2015

  • Reported By: Deb — Mansfield Ohio
AVG
Internet USA

AVG Antivirus random renewal auto deduct of checking acct. Internet

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     I went to my bank today 2/18/15 and was told about a $39.99 deduction frpm my checking account. Since I am very careful to yrack all expences I knew this was not an authorized transaction and told my bank it was not authorized.  I was told to try to cpntact the company and resolve the matter.

     I contacted AVG through several phone numbers listed as tech support,  customer service and then AVG them selves. 877-648-3134 was a number tech support gave me to call. Not a working number. 877-469-8630 tech support told me they couldn't do anything until logged onto a computer. I told them I already tried logging into the 3 year old account that was not renewed because I don't have the computer any longer. I could not long onto the account because there was no longer an account.

     The resolution to the problem is to close the account and open a new one. Which means a mess withy pay roll,  bills I pay from my account and the waist of the checks I already purchased. 


This report was posted on Ripoff Report on 02/18/2015 07:16 PM and is a permanent record located here: http://www.ripoffreport.com/reports/avg/internet/avg-antivirus-random-renewal-auto-deduct-of-checking-acct-internet-1210114. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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