BBVA Compass Atm Deposit Ocala Florida

I deposited  my paycheck.  This was not something new because I deposit my check every two weeks .  It always alert me of deposits but this time nothing happened.  So I called customer service to inform them about this problem.  I explained what happened after verifying my account she was unable to give me any information on my account because I could not remember a past deposit.  She was suppose to transfer me but instead she hung up.  I called back talked to a different customer service rep. Wow, she didn't ask for my last deposit dhe verified the account by using some other indicators.  Niot long after that she proceeds to tell me that I will have to wait for them to service the ATM now this is totally unacceptable to me I've already explained this several times.  She then proceeds to tell me that I will have to wait 3-5 business days.  I wanted to know why when I have been depositing my checks the same way she was suppose to transfer me but instead she hung up.  Now this is third call third time I have to explain this.  The customer service rep. said that she could see the deposit and that it shouldn't take 3-5 business days because she could see it in her system. Cool, so I asked to speak to a supervisor.  The supervisor Nilda asks me was it a BBVA compass bank check?  I said no.  She proceeds to tell me then I would have to wait 3-5 business days because it was not a BBVA check.  I told her I know that's not true because I deposit this check every time I get paid.