Complaint Review: Benefit Wallet - Secaucus NJ
- Benefit Wallet P.O. Box 1584 Secaucus, NJ United States
- Phone: 877.472.4200
- Web: https://mybenefitwallet.com/
- Category: Health Savings Accounts
Benefit Wallet Bank NY Mellon Benefit Wallet makes mistakes and charges you to fix them Secaucus New Jersey
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Benefit Wallet (BW) mislabeled a return of an incorrect distribution to my Health Savings
Account (HSA), clearly marked as such. They are offering no solution to the problem before
the deadline for filing my income taxes. Also, BW mailed me a Form 5498-SA for 2017
that erroneously states that the total contributions to my FSA during 2017 amounted to
less than the maximum allowable in my case.
Its website offers no useful guidance, and a rude customer service rep confirmed on March 30 the mistaken
figure. I therefore made a deposit for the difference. I now have to reverse this
erroneous deposit; BW informs me that it will charge me $25 for the privilege. So BW sent
me false information, confirmed it on the phone, and charges me extra as a consequence of
its incompetence.
This report was posted on Ripoff Report on 04/04/2018 05:43 PM and is a permanent record located here: https://www.ripoffreport.com/reports/benefit-wallet/secaucus-nj-07094/benefit-wallet-bank-ny-mellon-benefit-wallet-makes-mistakes-and-charges-you-to-fix-them-se-1437316. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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