Benefit Wallet If you can avoid them, do so unknown unknown

Benefit Wallet is very, very difficult to deal with.  Unfortunately, my employer picked them to be the one to handle my Health Savings Account, so I was stuck with them.  They just sent me a renewal debit card in early March, but then after I called to activate it, they deactivated it because later the same month they were issuing a new chip card!  Why not send the chip card out in the first place!

Was on hold for a very long period of time, you have to wait about thirty seconds after all of the prompts stop to be able to find out that pressing "9" will get you into the call queue.  I ended up with someone with an Indian accent, who I had to have her repeat the security questions a number of times.  She explained the replacement card thing, but as I was out of town, I had no access to the new card.

She suggested I use the website to make a payment to my dentist (I was calling from their office after having work done) and when I get to the website (after much password frustration) it says something about a profile, with no explanation of how to set one up, or have my healthcare providers added to it.  I used the email they gave on the website to email them, it is no good, the email promptly bounced back at me.

I'm going to investigate rolling over my HSA from them into one at my bank, I may have fees to pay, but at least I will get knowledgeable human support the next time I have a problem!