Best Buy Golf Supply Ripoff Customer NO-SERVICE Orangevale California

Dear Valued Customer, First I would like to sincerely apologize for any inconvenience that I have caused you or your family. I feel terrible for not responding earlier and staying on top of any issues that arose that should have been handled in a professional manner. We have been having supplier problems since 2004 as we distributed products for many different manufacturers. We should have communicated better with you and for that i am very sorry we did not. We were growing so quickly we did not have the man power to take care of everything the way it should have been which is my fault i should have brought on more help. I just wanted to reply to everyone that was affected and publicy apologize for the inconvenience we caused. I wish everyone a wonderful holiday season with your family.

Thank you

BBGS
Ken

We are sorry for the heart we caused and apologize. We are a fairly young company that grew very rapidly. We are a direct importer and the foundries could not keep up with production. We have now retified all the problems and this will not happen ever again. Please accept our apology for the inconvenience. If we can do anything in the future please do let us fix this.

We are sorry for the heart we caused and apologize. We are a fairly young company that grew very rapidly. We are a direct importer and the foundries could not keep up with production. We have now retified all the problems and this will not happen ever again. Please accept our apology for the inconvenience. If we can do anything in the future please do let us fix this.

We are sorry for the heart we caused and apologize. We are a fairly young company that grew very rapidly. We are a direct importer and the foundries could not keep up with production. We have now retified all the problems and this will not happen ever again. Please accept our apology for the inconvenience. If we can do anything in the future please do let us fix this.

We are sorry for the heart we caused and apologize. We are a fairly young company that grew very rapidly. We are a direct importer and the foundries could not keep up with production. We have now retified all the problems and this will not happen ever again. Please accept our apology for the inconvenience. If we can do anything in the future please do let us fix this.

Well, folks, if anyone couldn't have guessed, after requesting that my order be cancelled the product still managed to ship out. The complete incompetence of this company goes far beyond anything I've ever witnessed.

I have now followed the procedures outlined on the website to request an RMA number so I can return the order (which I cancelled in advance) and somehow possibly get a refund (of the money I was charged for the order I had cancelled.) After 3 days have elapsed, I'm sure my experience with this company will continue to drop into the levels of "extreme sucking" and beyond. I have since contacted my credit card company to have them assist in somehow getting me back in time before this whole fiasco began. I'll let you know how it turns out.

Ken, the simple fact of the matter is that your company has no concept of what customer service is. You love to say in your rebuttals, "I wish you guys would read the FAQs." Believe it or not, we do. The problem is that YOU are incapable of either a) reading your own FAQs or b) standing behind your promises. I'm going to go out on a limb here and say it's "b."

From your own FAQs that were posted at the time of the order (now since edited), you claimed "We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment." YOU NEVER DID THIS! It took NUMEROUS phone calls (which went unanswered) and numerous emails (largely unanswered) to finally find out that the product was out of stock.

To say that you did "nothing wrong" could not be further from the truth. You WRONGFULLY misrepresented your services. You WRONGFULLY shipped out the product and charged my credit card after I cancelled the order.

I know you now say on the FAQs that products can be out of stock and, basically, you'll ship them out in some unpredictable amount of time. I have to say that at least you are now preparing unsuspecting customers for the horrible level of service they will receive. The funny thing is, I'm sure you won't have any problem standing behind that promise.

Well, folks, if anyone couldn't have guessed, after requesting that my order be cancelled the product still managed to ship out. The complete incompetence of this company goes far beyond anything I've ever witnessed.

I have now followed the procedures outlined on the website to request an RMA number so I can return the order (which I cancelled in advance) and somehow possibly get a refund (of the money I was charged for the order I had cancelled.) After 3 days have elapsed, I'm sure my experience with this company will continue to drop into the levels of "extreme sucking" and beyond. I have since contacted my credit card company to have them assist in somehow getting me back in time before this whole fiasco began. I'll let you know how it turns out.

Ken, the simple fact of the matter is that your company has no concept of what customer service is. You love to say in your rebuttals, "I wish you guys would read the FAQs." Believe it or not, we do. The problem is that YOU are incapable of either a) reading your own FAQs or b) standing behind your promises. I'm going to go out on a limb here and say it's "b."

From your own FAQs that were posted at the time of the order (now since edited), you claimed "We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment." YOU NEVER DID THIS! It took NUMEROUS phone calls (which went unanswered) and numerous emails (largely unanswered) to finally find out that the product was out of stock.

To say that you did "nothing wrong" could not be further from the truth. You WRONGFULLY misrepresented your services. You WRONGFULLY shipped out the product and charged my credit card after I cancelled the order.

I know you now say on the FAQs that products can be out of stock and, basically, you'll ship them out in some unpredictable amount of time. I have to say that at least you are now preparing unsuspecting customers for the horrible level of service they will receive. The funny thing is, I'm sure you won't have any problem standing behind that promise.

Well, folks, if anyone couldn't have guessed, after requesting that my order be cancelled the product still managed to ship out. The complete incompetence of this company goes far beyond anything I've ever witnessed.

I have now followed the procedures outlined on the website to request an RMA number so I can return the order (which I cancelled in advance) and somehow possibly get a refund (of the money I was charged for the order I had cancelled.) After 3 days have elapsed, I'm sure my experience with this company will continue to drop into the levels of "extreme sucking" and beyond. I have since contacted my credit card company to have them assist in somehow getting me back in time before this whole fiasco began. I'll let you know how it turns out.

Ken, the simple fact of the matter is that your company has no concept of what customer service is. You love to say in your rebuttals, "I wish you guys would read the FAQs." Believe it or not, we do. The problem is that YOU are incapable of either a) reading your own FAQs or b) standing behind your promises. I'm going to go out on a limb here and say it's "b."

From your own FAQs that were posted at the time of the order (now since edited), you claimed "We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment." YOU NEVER DID THIS! It took NUMEROUS phone calls (which went unanswered) and numerous emails (largely unanswered) to finally find out that the product was out of stock.

To say that you did "nothing wrong" could not be further from the truth. You WRONGFULLY misrepresented your services. You WRONGFULLY shipped out the product and charged my credit card after I cancelled the order.

I know you now say on the FAQs that products can be out of stock and, basically, you'll ship them out in some unpredictable amount of time. I have to say that at least you are now preparing unsuspecting customers for the horrible level of service they will receive. The funny thing is, I'm sure you won't have any problem standing behind that promise.

Well, folks, if anyone couldn't have guessed, after requesting that my order be cancelled the product still managed to ship out. The complete incompetence of this company goes far beyond anything I've ever witnessed.

I have now followed the procedures outlined on the website to request an RMA number so I can return the order (which I cancelled in advance) and somehow possibly get a refund (of the money I was charged for the order I had cancelled.) After 3 days have elapsed, I'm sure my experience with this company will continue to drop into the levels of "extreme sucking" and beyond. I have since contacted my credit card company to have them assist in somehow getting me back in time before this whole fiasco began. I'll let you know how it turns out.

Ken, the simple fact of the matter is that your company has no concept of what customer service is. You love to say in your rebuttals, "I wish you guys would read the FAQs." Believe it or not, we do. The problem is that YOU are incapable of either a) reading your own FAQs or b) standing behind your promises. I'm going to go out on a limb here and say it's "b."

From your own FAQs that were posted at the time of the order (now since edited), you claimed "We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment." YOU NEVER DID THIS! It took NUMEROUS phone calls (which went unanswered) and numerous emails (largely unanswered) to finally find out that the product was out of stock.

To say that you did "nothing wrong" could not be further from the truth. You WRONGFULLY misrepresented your services. You WRONGFULLY shipped out the product and charged my credit card after I cancelled the order.

I know you now say on the FAQs that products can be out of stock and, basically, you'll ship them out in some unpredictable amount of time. I have to say that at least you are now preparing unsuspecting customers for the horrible level of service they will receive. The funny thing is, I'm sure you won't have any problem standing behind that promise.

WE ARE SORRY FOR THE INVCONVENIENCE. I SURE WISH YOU GUYS WOULD READ THE FAQ PAGE. ALL OUR PRODUCTS COME FROM OVERSEAS FOUNDRIES. WE SELL TONS OF CLUBS AND SOMETIMES RUN OUT OF STOCK ON A PRODUCT. WE ARE AT THE MERCY OF THE GOLF FOUNDRIES. THIS FOLLOWS ALSO WITH THE SHAFT AND GRIP MANUFACTURERS. WE DO OUR ABSOLUTE VERY BEST WITH THE DEMAND THAT IS PUT ON US. WE PUT AS MUCH PRESSURE ON THE FOUNDRIES AS ON US AND THEY ARE DOING THE BEST THEY CAN. ONCE AGAIN WE APOLOGIZE FOR BEING OUT OF STOCK ON YOUR PRODUCT.