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Report: #1008960

Complaint Review: Bluebird by American Express - Internet

  • Submitted:
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  • Reported By: anonymous — Memphis Tennessee United States of America
  • Author Not Confirmed What's this?
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  • Bluebird by American Express Internet United States of America

Bluebird by American Express POOR CUSTOMERSERVICE...TOO MANY ACCOUNT GLITCHES, Internet

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I experienced some of THE WORST service ever! There was a glitch on my account that resulted in charge being returned to my card...Yet, NO transaction showed up for it. I just so happen to check my account and saw the amount. At the time, I wasn't too sure about what was going on, but I had some charges to come through after that amount was on my card. I called customer service.

Since there was no transaction that could be seen by "John," I was told to give them a few days and if the matter was not resolved, I should call them back after they have had a chance to check with their "technical department." This  was the same speech given to me 2 more times when I called to resolve the matter. Their "technical issues" resulted in my account having a negative balance.

When I called to try to resolve this matter with a supervisor, "Charmagne," I was yelled at, spoken to in a VERY condescending manner, and told I was lying. I have never experienced such grief dealing with a company that is SUPPOSED to be a part of one of the leading credit card companies in the world. The two representatives I spoke with today, "James" and "Charmagne" were INCREDIBLY rude and Bluebird needs some IMMEDIATE revamping before they EVER allow anyone in this world to get a prepaid debit card from them. STAY AWAY FROM BLUEBIRD by American Express!

This report was posted on Ripoff Report on 02/05/2013 12:17 AM and is a permanent record located here: https://www.ripoffreport.com/reports/bluebird-by-american-express/internet/bluebird-by-american-express-poor-customerservicetoo-many-account-glitches-internet-1008960. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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