Report: #1036349

Complaint Review: bob's discount Furniture

  • Submitted: Wed, March 20, 2013
  • Updated: Wed, March 20, 2013
  • Reported By: Greg — 01801 Massachusetts
  • bob's discount Furniture

    United States of America

bob's discount Furniture Terrible Experience with Bob's Internet

Show customers why they should trust your business over your competitors...

Good proof is not what was stated to me. I will try to summarize my experience with Bobs and with the "goof proof" warranty that they sell through guardian and Guardsman (formerly). We all know that we get what we pay for and that Bobs furniture is cheap but you figure the goof proof will save you when you need it. Not so in my case..

We bought 2 bedroom sets from bobs in mid 2010 and a sofa love seat combo in 2009". All of the furniture now needs repair so we called Bobs'. The 2010 purchased items are under warranty from Guardian and the 2009 sofas are under Guardsman warranty/. In fairness to Guardsman, they have not yet acted on the claim and may very well agree to do the
repairs ( I will update this if they do)".

Bobs sent a person out to look at the furniture?. He tried to glue a piece of veneer back on the bed but it didn't work and now looks worse than when he started.. We were told that nothing is under manufacturers warranty so we would have to deal with Guardian and Guardsmen,. A few days later, guardian called to let us know that the glides on the bureau
and the peeling veneer were "normal wear and tear" and "didn't happen in one single incident" so nothing is covered. I specifically asked the salesperson about normal wear and tear when I bought from Bobs and was told that it was covered (they even showed me in writing where it was). The salesperson told me these problems (and a lot more) were covered so they either outright lied or Bobs did a poor job informing the sales staff. I also recall specifically asking about peeling veneer and I was told it's covered. Now there's a new story.

I noticed Bobs Facebook page showing an Eric Maurer to email so I did. Eric told me that they could replace the glides for $10 each and they wouldn't charge me labor costs. They would also try to re-glue the veneer. Not really what I expected but by this time it was all I could get so I asked him to order them. I soon got an email back stating they don't sell them anymore and so I'm out of luck.

I'll never trust Bobs store again but I'm glad I learned this now because we are just starting to search for another bedroom and a living room set.

Our sectional from Macy's is still in great condition so perhaps we will start there.
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This report was posted on Ripoff Report on 03/20/2013 08:43 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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