Bridaltown - American Business Premiums rebate ripoff! fake rebate scam disappearing company Collegeville Pennsylvania

In addition to the rebate scam, I also paid to have the wedding dress altered to fit. It needed shortening and a repair to a small hole in the back.

At the fitting the seamstress, Lynne, had not repaired the hole, and had only pinned the dress shorter at the hem. She said she would take the skirt up at the waist.

At pick up the fit was still terrible (she was supposed to let it out and fix the hem, but did not, and claimed she had). She had ruined the pattern of the skirt by hemming it up from the bottom instead of at the waist like she said she would. I had no choice but to take the dress, since I was moving away.

I called the store and spoke with manager Jennifer Smith. I told her that the skirt was ruined and the seamstress did not do the agreed upon alterations. I should have asked for a full refund, but I didn't have time to look for a new dress before the wedding. She had to speak with manager of alterations, Mr. Titze.

Later, I received a refund check for HALF the alteration price, which didn't touch the amount of money I had to spend getting the damage repaired as well as possible by an independent seamstress.

In reading other complaints about the alterations department, I would recommend that if you do end up buying a wedding dress there, you go ELSEWHERE to a REPUTABLE company for the alterations. There is NO advantage in having it done there, financially or in quality.