Bridaltown Overpriced and tacky. Dress was ruined by inept alterations. Ripoff Collegeville Pennsylvania

The prom dresses we looked at were all picked over, but the salesperson assured us that any defects would be fixed. The dress was too large but two seamstresses said that it could be altered. Maybe by professionals, but that word doesn't describe the people that work at Bridaltown. Even though the dress was in stock, you have to pay for shipping, and for alterations, and for hemming, and for pressing, and for anything else they can think of. Those extras cost me an extra $100. The dress was unwearable after the seamstresses got through butchering it--my daughter looked deformed! It's next to impossible to speak to a manager, and he wouldn't even see me when I brought the dress back. He has to find the time to talk to his own seamstresses before he can even discuss this with me! They have my money and the dress and still I wait. I've filed a dispute with my credit card company to see if they can get these crooks to stand behind their warranty. Do yourself a favor--STAY AWAY!!! Go to a reputable department store, like I ended up doing. Pay the price on the tag without a bunch of overpriced services, and find yourself a reputable tailor if you need alterations. You'll be so much happier.

Jean
Lafayette Hill, Pennsylvania
U.S.A.