Brighthouse bill cramming, harassment: referral to collection agency Largo Florida

 Hello, Very Briefly

My wife and I had internet service with Brighthouse for about 2.5 years. to about 10 months ago.  On October, 2013 my wife had made a payment to them, electronically.  Brighthouse says they 'lost' the payment, although our bank said in writing, Brighthouse had taken the payment.  Brighthouse without warning turned the internet off on Thanksgiving Day, '13.  After many hours of personal visits to their local office, telephone calls and emails, they refused to accept our written proof of payment.  We returned their equipment, I sent an email to their CEO complaining of the problem, there was no answer. 

Brighthouse referred to a collection agency, we received countless robo-calls from their computer, demanding payment and threatening legal action.  I contacted the Better Business Bureau when it appeared they would not listen to reason.  Within two weeks, the collection agency harrassment stopped. 

I had learned for the 2.5 years they had been 'bill-cramming' including charging use for use of their modem, which we never had. 

So, I would like to recover the payments for non-existent equipment and any other changes they'd made that were fictitious or otherwise incorrect.

Thank You