Spectrum spectrum charter brighthouse time warner road runner criminal enterprise Spectrum/Charter Internet Provider Negligence Springfield Ohio

I recorded three different agents at spectrum admit to "pushing" arris software into my modem.  Then they pushed the blame on arris.  Arris vehemently deny it and furthermore state that i don't even own an arris modem!
My modem was developed by motorola and was pre-arris buyout of the motorola line of the particular model modem.
Finally, without having received any service whatsoever (and only receiving damaged hardware), they arrogantly send 5 bills with dissimilar amounts and now threaten to turn the issue over to collections despite the fact that I submitted a complaint within a day or two of their antics at hacking, tampering, then bricking my modem (ADMITTEDLY!).  We have no checks and balances against monopoly control....FCC was reflexive in the spectrum decision to drop the issue.  That's all it took to make it disappear.
springfield-ohio-post.com/ohiopostunderground/spectrum/legal/