Complaint Review: Cat's Meow
Cat's Meow Double billing with no recourse Internet
I ordered 1 unit on Sunday night whcih consisted of 2 toys. When I went through the ordering process, it gives you no opportunity to see the charge before it is processed. The order got processed for 2 units ie 4 toys and I was double charged. I immediately called 1.866.343.5007 only to be told that the office is closed until Monday 8 AM EST by a recorded announcement. I called Monday @ 8:30 and the recording said they were closed for Memorial Day. So I called today, Tuesday May 28th @ 9:30 AM. They would not cancel the second order because they claimed it was already on the truck - pretty quick if you ask me. I was offered a $20 credit if I would keep both. They refused to cancel the second order. This is a real scam in that they give you no opportunity to see your order before it is charged to your credit card and refuse to cancel 1/2 of the order that you didn't want in the first place. Stay away from them!
This report was posted on Ripoff Report on 05/28/2013 06:51 AM and is a permanent record located here: http://www.ripoffreport.com/reports/cats-meow/internet/cats-meow-double-billing-with-no-recourse-internet-1054289. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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