Complaint Review: Cat's Meow
Cat's Meow Overcharged with unfriendly help from customer service...do not order from this company!! Internet
Like many others, I was also a victim of this company. Everything about this transaction was sketchy, and I am seriously considering cancelling my credit card because I feel that insecure about my order.
I first was deceived by the quantity. I wanted to get the buy one get one free deal, so I selected quantity 2. Nowhere does it say that quantity 2 actually means a set of 2, so you are actually paying for 4. This then raised my shipping up to $35.98, for a grand total of $71.78. The website also does not allow for you to see the grand total before hitting process order, or else I would have probably caught this.
I ordered on a Sunday afternoon, so I could not call customer service until Monday. I was at work and therefore could not call until 11am. When I called(with a 25 minute hold time), the customer service representative stated it had already been shipped and there was nothing I could do. She stated if I called right away at 8am I could have cancelled my entire order.
I then proceeded to get stern with her and told her all of the reasons why I believe their system was unethical, and wanted a supervisor immediately. She them told me she could refund half of the price, I would only be charged the $35.98, and the extra set I should be a good person and donate to an animal shelter. She was very rude about it. I do not trust I will be getting any money back, but will be monitoring my credit card closely.
All in all, this company is very shady. If you want a similar toy, I would try ordering it off of Amazon or Ebay. I have not yet gotten the product, but my guess is that it won't be worth the trouble.
This report was posted on Ripoff Report on 06/03/2013 09:11 AM and is a permanent record located here: http://www.ripoffreport.com/reports/cats-meow/internet/cats-meow-overcharged-with-unfriendly-help-from-customer-servicedo-not-order-from-thi-1055925. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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