ED Magedson – Founder
CenturyLink930 15th Street Floor 11 Denver , Select State/Province USA
CenturyLink Qwest Returned modem to CenturyLink, confirmed receipt and tossed UPS tracking number, and BILLED $110 WEEKS LATER!!! Denver Colorado
Same story as the rest of the folks on here...
I returned my leased modem to CenturyLink February 2013 in the box the unit originally came inside (as directed on the label). I confirmed the receipt using UPS tracking number. Then, I threw away the UPS tracking receipt since I confirm it was delivered. Weeks later (3/28/13) I receive a bill from CenturyLink, erroneously claiming that I did not return the modem.
After multiple phone calls to CenturyLink, the customer service manager claimed to have no authority or empowerment to adjust my bill, despite my multiple-year customer loyalty and immaculate payment history. Further, he said there is no one else I can talk to and I can write a physical letter to the Executive Office in Denver. He said the only way he could reverse the charge is if I produced the tracking number which I tossed after confirming delivery. Not one place I found on the CenturyLink return instructions does it suggest the following:
1) Once you confirm receipt, call CenturyLink to ensure they did not lose the equipment
2) Keep the UPS tracking receipt for more than 4 weeks after you have returned the equipment.
I followed their instructions and I don't know what I could have done differently since I 'trusted' CenturyLink's very own process. Now, I am stuck getting calls from collections for a bogus bill.
Bad business, bad process, and CenturyLink should be ashamed for stealing from their customers.
This report was posted on Ripoff Report on 07/31/2013 07:49 PM and is a permanent record located here: http://www.ripoffreport.com/reports/centurylink/denver-select-stateprovince-80202/centurylink-qwest-returned-modem-to-centurylink-confirmed-receipt-and-tossed-ups-trackin-1071929. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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