• Report: #1012578
Complaint Review:


  • Submitted: Mon, February 11, 2013
  • Updated: Mon, February 11, 2013

  • Reported By: jennihatescenturylink — Saint cloud Florida United States of America
internet, Florida United States of America

CenturyLink Embraq Cable/Internet/Phone Service Provider internet, Florida

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Recently, I decided to leave comcast after they had raised their prices on us in 20 dollar amounts over the last 6 months. Given the task, I set out to find a new, better, and cheaper company than comcast. Searching the internet, I came across the CenturyLink's website, which was offering a landline phone and internet package starting at $19.99/month, price lock-in guarantee for five years . So I called them up to ask them if this offer was too good to be true, and of course, how fast the internet was that came with the package.

The person whom I spoke to told me that I needed to get a landline, and that the internet speed would be 10 mbps, I then asked the price, and I was told it would be $43/month before taxes. I thought that was an excellent price, and accepted the offer for internet and phone bundle for $43/month. I set up the account, and was asked if I would be renting a modem from them monthly, which I said yes, until income tax time, in which we will buy our own and return theirs, and I was told the modem would cost $6/month to rent from them,

I accepted that and when I was asked if I would need someone to set up my modem when they came to hook up the internet for $85 dollars, and I declined, I'm very computer savy, so setting up a modem was nothing to me. I was told they would send the modem via UPS, and that it would be here before the guy came to install our services. When I asked if the installation was going to cost anything, I was told there would be no charge. All was well and I hung up a happy camper.

It has been less than a month and I have received my first bill from CenturyLink, and my jaw hit the floor forreal, when I saw my $350 CenturyLink bill. You've GOT to be kidding me!! They charged $99 dollars for a modem they didn't even hook up, I hooked it up. They charged me $22 for UPS sending me the modem, they didnt tell me it was going to cost money to send the modem or I would of drove 14 miles to the nearest CenturyLink and picked it up myself. They charged a service fee, for them to come out and turn on their own services, the modem was actually $7/month, and when we called to complain about the $99 charge for the installation they never did, they told me that my monthly bill was going to be $66/month before taxes!! I told them that couldn't be, because when I set up my services, I was told my monthly bill was going to be $49/month, which included the $6 modem fee. I was then told I was misquoted and they will not give me the services for what I was originally quoted for, and there were no notes on my account stating the quote I was promised, which means they can't help me.

I feel beyond cheated. They baited and switched me, and I think that is extremely unfair. Company's shouldn't be allowed to LIE to new customers to reel them in and then change the prices on the next bill. Before I got this bill, I was telling my friends what a great company CenturyLink had been so far, before I realized they lied and deceived me. Now when one of my friends asks me advice on my current internet company, I will tell them to stay far away from CenturyLink, because they did nothing but scam and rip me off. I left Comcast for them, Comcast gave me 5mps of internet only for 70 dollars a month, and the only reason we left Comcast for CenturyLink was because they quoted me for a $49 monthly bill, which would of saved us about 20 dollars a month, but instead, after taxes we are left paying 15 dollars MORE than comcast.

CenturyLink, they will probably lie to you too, stay far away from them and their scam and find a company that wont rip you off. I plan to leave CenturyLink and go back to Comcast because I don't want to give my money to a company that has to LIE and DECEIVE me and other new customers just to suck us in and rip us off. Shame on them.

This report was posted on Ripoff Report on 02/11/2013 06:58 PM and is a permanent record located here: http://www.ripoffreport.com/reports/centurylink/internet-florida-/centurylink-embraq-cableinternetphone-service-provider-internet-florida-1012578. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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