Complaint Review: Centurylink
Centurylink Embarq Exploitation, Cheap Service, Internet
They keep service providers like Verizon away because they know the second another ISP moves into the territory, EVERYONE will switch. Instead of defending their territory by satisfying their customers, they've become tyrants by overcharging us for low quality and pissing and moaning to the powers-that-be about how Verizon is monopolizing the market and they'll go out of business if other companies move in.
The many times I have contacted Customer Support, they write off the poor 'service' (if you can even call it that) as peak usage and that it's normal for the connection to slow down. I'm sorry, but if you can't deliver the service I pay for, regardless of when I wish to use it, then you shouldn't be charging me for it. I don't pay for 10Mbps download speed to get 600kbps, that's not how it works.
This report was posted on Ripoff Report on 10/14/2012 06:07 PM and is a permanent record located here: http://www.ripoffreport.com/reports/centurylink/internet/centurylink-embarq-exploitation-cheap-service-internet-954925. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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