Complaint Review: CENTURYLINK
CENTURYLINK CENTURYTEL/EMBARQ UNPROFESSIONAL RIPOFF MONROE, Louisiana
The Rep questioned me as to why I didn't see it to weird to have a zero balance or such a low balance. Once the companies merged I removed the voicemail and long distance amenities because my grandmother never utilizes them. They stated that calls was made to the number on 28/8/11 and 2/18/11 regarding the bill and a message was left with a person and I feel this is a false statement as my grandmother always notifies me when such messages are left or calls are received. I feel this is unethical and unprofessional because the error originated with their transition of companies. I was told I was supposed to set up my account with the new number. How was I to know that? I log-in with the same user name and password and my account pulls up. It's not my fault that the bills weren't current. I shouldn't be held accountable so egregiously for something I was unaware of. My grandmother is 67 years old and in bad health; therefore, she needs a landline in her home. I just want service restored and the ability to pay my bill in 2 payments beginning on 3/16/11 and ending 4/1/11. I need someone to look into this situation. I feel they are trying to manipulate me and get over without taking any responsibility for what has occurred.
This report was posted on Ripoff Report on 02/25/2011 09:13 AM and is a permanent record located here: http://www.ripoffreport.com/reports/centurylink/monroe-louisiana-71201/centurylink-centurytelembarq-unprofessional-ripoff-monroe-louisiana-699783. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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