CenturyLink Adding features to the bill without permission Seattle Washington

 I wanted to look around for a different internet provider because my move in 1 year special fell off and bill spiked over $30. I spoke with retention department and they guaranteed me internet for 2 years for $29 (after they tried pushing bundle packages on me and I declined). First bill I got after the change was exactly what I was expecting. Now the next 2 bills are almost $15 more than what I was told. I really examined my bill this time and I am getting charged $9.99 for CenturyLink@Ease. What the ****, I remember the rep telling me what this feature was and I declined and said NO to him 2-3 times. Now I am getting charged. Also I signed up to Automatic withdrawal for an extra savings, on my bill it says high speed internet w/o autopay. I still saved the email for signing up. Now I cannot understand why this company is still in business for doing this to there customers. I work for Verizon Wireless and Verizon is partnering with them for cenruty to give a tiny discount ($10, really). I am going to be talking to the right people at Verizon to drop CenturyLink. Do you think Verizon got its name for lying and cheating people out of money. I think not.