Report: #7578

Complaint Review: Circuit City

  • Submitted: Tue, November 06, 2001
  • Updated: Tue, November 06, 2001
  • Reported By:
  • Circuit City

    Troy, Michigan

Circuit City salespeople are morons

Show customers why they should trust your business over your competitors...

A couple of years ago, I was looking for an inkjet printer for my Windows NT4 based home PC.
At the local Circuit City store in Troy, Michigan, I saw a particular Lexmark printer going for a pretty decent price. The box said "Windows compatible" but I wanted to make sure it would work with NT4.
I asked a lurking salesman if it would. He replied, very confidently I might add, that it would work with all versions of Windows, including NT4.
Guess what ? I took the printer home and found it did not work with NT4. And when I went to return it, the manager at that location said that that particular salesman was very experienced and could not have said what I claimed he had said ! He further wanted to deduct a 15% re-stocking fee from the price of the returned printer !

I later sorted the whole matter out with their customer service department and got the 15% back. However, since that experience, I have not entered a Circuit City store. In fact, when I go through the ads/flyers in the Sunday paper now, I don't even look at the Circuit City one.
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