• Report: #784330
Complaint Review:

Clearwire Internet

  • Submitted: Mon, October 03, 2011
  • Updated: Mon, October 03, 2011

  • Reported By: Steven — Astoria New York United States of America
Clearwire Internet
4400 Carillon Point, Kirkland Kirkland, Washington United States of America

Clearwire Internet If you stream movies like from Netflix, Clearwire lowers your speed so you cant, but keep charging full price! Kirkland, Washington

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Clearwire practices abusive Network Management that prevents you from normal internet connections & activity like watching a streamed video from services like Netflix. When you stream videos, Clearwire labels you a heavy user reduces your download speed to less than 1 Mbps making streaming videos impossible. Ive found my speed as low as .2 Mbps. Im paying for between 3 to 6 Mbps! Yet Clearwire keeps charging me full. They have a clause in their Terms of Service about Network Management, which says they have the right to lower your speed to keep their network moving, but .2 Mbps is next to. This is clearly abusive on their part & akin to stealing my money. Im at work all day & only watch/stream videos at night so I am not abusing their network. Im not online all day & night uploading & downloading files for example.

This report was posted on Ripoff Report on 10/03/2011 04:44 PM and is a permanent record located here: http://www.ripoffreport.com/reports/clearwire-internet/kirkland-washington-98033/clearwire-internet-if-you-stream-movies-like-from-netflix-clearwire-lowers-your-speed-so-784330. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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