ED Magedson – Founder
Clearwire Internet4051 Oakesdale Ave; Suite B Renton, Washington United States of America
I signed up for internet services online. I checked twice to be sure I was in Clearwire's coverage zone. The internet site showed I was in their coverage zone. I live in a rural area where high-speed internet dishes are the only way of getting service.
I signed up online, and received my equipment a week or so later. When I finally opened the package (I went out of town shortly after delivery for an extended stay), I attempted to install it from the CD enclosed. The CD was like a tape recording of a meeting. No visual, only people talking. I attempted another install. Same problem.
When I contacted Customer Service to get their help, they stated I was over 30 days. I explained why it was so long. I told them about the confusing CD contents. I also asked, to no avail, how my "trial period" could begin when I hadn't been able to sign on yet due to faulty equipment!!
They put me on hold. Then he came back on the phone and accused me of lying. He said I wasn't in their service zone. I told him I had double-checked to make sure I was, and the internet showed I was both times. He stated that they had sent me a modem for a laptop instead of a PC desktop (without informing me). Why? Because they knew I wasn't in their service zone!! I asked how I was supposed to get access to the internet on a laptop when I wasn't in their zone. He said I could take it into the city and get it!!! Get real!
He stated I had also logged on to their service twice!!! I told him I had tried to INSTALL from the CD twice, but was never to the point of logging on, and I was trying to install it on my PC since I didn't have a working laptop at the time. I then told them the modem was still in the shrink-wrap. They accused me of lying again, refused to help me, and hung up.
I went to a nearby Clearwire store to return the equipment and make a complaint. They refused to take the equipment since it was over 30 days. Again, I explained the situation - I was in Chicago having surgery on my head. She still refused. I tried a different store a week later. They refused, so I told them they were going to take it back, but no amount of discussion led to any type of resolution.
In the meantime, I'm being billed for services I had NEVER used. I answered two telephone calls from them and told them I still had the equipment, would gladly return it to them at my expense, the modem was still in the shrink-wrap, the only thing I'd used was the CD which had a sales meeting on it, and had never used the service. I told them I was not paying a dime for service I'd never received nor used. They insisted on my paying and would not discuss any type of return. I again hung up and refused to answer the telephone again when they called.
My "account" was soon sent to collections. I responded to the collection agency by telephone, and told them all of the details. They said they would contact Clearwire. I didn't hear from them again until I was sent a notice that they were about to sue me for almost $600.00!!
I still have possession of the equipment. The modem is still in the shrink-wrap. I cannot use it because I am not in their service zone, and wouldn't use it now even if I was, and even if THEY paid ME. To add insult to injury, I am now being sued. Anyone contemplating using Clearwire... BUYER BEWARE!!! They are crooks and liars.
I am in the process of filing complaints with the BBB, Ripoff Report, the Attorney General, and telling the media my story. At least I can stop some other poor wanna-be customer from making the same mistake I did - contacting Clearwire.
This report was posted on Ripoff Report on 09/29/2009 07:40 PM and is a permanent record located here: http://www.ripoffreport.com/reports/clearwire-internet/renton-washington-98057/clearwire-internet-liars-thieves-lousy-customer-service-no-common-sense-lied-stole-mon-501884. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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