Report: #418070

Complaint Review: Comfort Inn

  • Submitted: Fri, January 30, 2009
  • Updated: Fri, January 30, 2009
  • Reported By: Westminster Maryland
  • Comfort Inn
    3701 South El Camino Real
    San Clemente, California
  • Phone: 949-361-6600
  • Web:
  • Category: Motels


Show customers why they should trust your business over your competitors...

Had a business trip planned to the west coast. AIRTRAN had some issues with the plane out of out of Atlanta to LAX, it never went. Of course, I had everything for my trip planned(hotel, car rental, etc.). When I called the same day(before 5PM PST) to explain there were airline difficulties, I was told "to bad", this Comfort Inn refused to refund my money for the night's stay.

Just be aware, that when you go on the Comfort Inn national website to make reservations, place close attention to when individual hotels show their cancellation policies. This particular Comfort Inn didn't make its "no refunds" policy known until I clicked on the Submit button for the reservation.

I even filed a report with the local LA Better Business Bureau. Next step in the credit card company.

Even AIRTRAN refunded my money.....

Westminster, Maryland
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This report was posted on Ripoff Report on 01/30/2009 06:36 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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