Complaint Review: Commerce Payment Systems - Hewlett New York
- Commerce Payment Systems 1465 Broadway Hewlett, New York United States of America
- Phone: 1-866-999-4622
- Web:
- Category: Credit Card Processing (ACH) Companies
Commerce Payment Systems Failed to refund Hewlett, New York
*Consumer Comment: David Devers
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Commerce Payment Systems Failed to refund Hewlett, New York
On 2/24/11 I faxed a Cancellation Letter to Commerce Payment Systems, effective 03/01/11. My last batch with this company was 03/01/11. They debited by account in April for $24.85 which I understand was for March processing. However, on 05/03/11 they debited my account $38.37. They say they did not receive the fax and the refund has been denied. The fax was successfully sent. The reason I cancelled with this company is because of their customer service. On several occassions I had customers in the store and If needed to contact them and my hold time was 30-45 minutes and the customer ended up leaving.
Every time I called them and was on hold and asked to leave a message and call back number, no one ever called. Now I have faxed David Devers 3 days in a roll concerning this ma tter and left messages and no call. This is not alot of money but more a matter of principle. I did as they say and faxed the cancellation letter. with their history of neglecting the customer, it is no suprise that they are saying they did not receive the fax.
This report was posted on Ripoff Report on 07/15/2011 09:06 AM and is a permanent record located here: https://www.ripoffreport.com/reports/commerce-payment-systems/hewlett-new-york-11557/commerce-payment-systems-failed-to-refund-hewlett-new-york-753346. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
David Devers
AUTHOR: Rose - (United States of America)
SUBMITTED: Monday, September 12, 2011
I just wanted to comment that I also had a very negative experience with this company Commerce Payment Group but my experience with David Devers was wonderful. He immediately took care of my concern, reassured me that it would be handled in 24 hours and it was. I got my money back without any huge battle. Sometime I think we forget that the employees that work for these companies are not the company and I just felt strongly that David Devers name should be cleared
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