Commerce Payment Systems I have a merchant account. They charged me almost double the fee in my contract & have not made a single deposit of my sales. Hewlett, New York

I too, signed up with them,  and for 3 months in a row did not receive any payment. They held my payments and kept asking me for more information in order to release the funds. I gave them all information they asked and still nothing. They're VERY RUDE on the phone, one of them  even laughed when i called them. Mark Green, Kaira etc ... are very very unprofessional. They would tell you they will resolve the problem soon and you never hear back from them. Mark Green  would never even answer the phone or just ignore all the phone calls completely. He even would answer the phone and say he is gone for the day. HE would call you 2-3 times a  day to get you signed up and later he would completely ignore you. He would pick up the phone and not talk until you hang up. I have never dealt with unprofessional people  like them. SUPER RUDE AND UNETHICAL. They claim that they're member of BBB and have an A + ratings but do not believe them , they are not member of the BBB . They're scam. They will never give your money no matter what they say. STAY AWAY FROM THEM !

If you're going to "hold money" you should be telling your clients this up front. And by the way, how come when I called commerce and asked for Mitch Lauren on December 15th of 2010 (the day you, as an "employee" responded here), you failed to exist? This company's own employees can't even resort to not using an alias. How embarrassing. Are you also one of the fake "testimonial companies" on the web site that don't exist either?

Dear Anonymous Customer,

    I want to apologize for the frustration that you are going through and hope we can resolve this for you.

    The only time a merchant does not receive their money is if they have not done a verification phone call with the underwriter which basically verifies you are who you are or have exceeded your agreed volume.

    Once an application is approved the underwriter will do a routine verification call to the applicant on the application. If the application does not answer the call an email is sent our right away to the email address on file, a letter is sent out via USPS Express letting them know they were approved pending that verification call and a voice mail or message is ALWAYS left.

   That can be one reason.

   The other reason can be you might have exceeded the volume agreed upon which if that was the case you would need to verify the charges and until that is verified, funds will not settle.

Whichever the case is, we do not hold anyone's money hostage.

I would hope that you can please email us at CustomerService@CommercePaymentSystems.com, please notate the subject as "RIPOFF REPORT" and I will be more than glad to help you. You may also call me direct at 516-881-2112.

   Thank you for your time.
   Mitch Lauren