Complaint Review: Consumer Cellular
I initiated cellular service with Consumer Cellular. On 7-9-2010 I received two Motorola EM330 cell phones. On 7-12 one phone locked up. Upon advice, I removed the battery to reboot the phone. When doing so, the battery door latch became disengaged from the phone body. I then advised Consumer Cellular of this event. I was IMMEDIATELY told :now youll have to buy a new phone. Thats a direct quote. Phone less than four days old? The Buy a new phone statement made at least 8 times as I worked my way up the staff levels of customer support. I was ultimately able to reinstall the battery cover latch button, and decided I had made a grave mistake of choosing Consumer Cellular, and elected to return everything per the terms of their 45 day return policy. [continued below]....
Unbelievably, I was then told in no uncertain, terse terms: We wont accept the one phone back. We dont accept broken phones for return. You can keep that phone, its yours now.
The phone WAS NOT BROKEN ! I had never described the phone as broken, only that the battery cover latch had become disengaged. I had already managed to successfully reinstall the latch release button.
Their oratory during the sales pitch was filled with accolades of self-praise as to what a great service they provided, how they were the no argument cellular provider. Were different.
Different they ARE! I have never witnessed such a Jekyll / Hyde transformation of any entity in my life. The mood went from kissy-kissy (for lack of better term) to outright acerbic, rude, and irresponsible dialogue in the transition from sale to service issue.
Actually the Motorola EM330 was a poor choice, being cheaply made and overly fragile. Doubly so when dealing with a cell provider with the post sale policies of Consumer Cellular.
This report was posted on Ripoff Report on 07/13/2010 05:22 PM and is a permanent record located here: http://www.ripoffreport.com/reports/consumer-cellular/tigard-oregon-97224/consumer-cellular-beware-of-consumer-cellular-tigard-oregon-622835. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here: