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Report: #181770

Complaint Review: HSBC Retail Services - Wood Dale Illinois

  • Submitted:
  • Updated:
  • Reported By: Poplarville Mississippi
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  • HSBC Retail Services P.O. Box 703 Wood Dale, Illinois U.S.A.

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Like Beverly, of Grass Valley, California and all the others, I too, am a victim of the HSBC RETAIL SERVICE'S CREDIT CARD and MOTORCYCLE DEALERSHIP'S scam sales going on. Not only am I being RIPPED OFF by HSBC but I am even being RIPPED OFF by the CYCLE SHACK of PICAYUNE, MISSISSIPPI.

I am being charged by HSBC for the cost of the motorcycle and I have never received the motorcycle from the CYCLE SHACK. Every time I went there to get it I was told that it wasn't ready. The last time I went there and raised hell, they called the police and I was thrown off there premises. HELP, HELP, HELP, AND HELP.

On August 27, 2005, with hurricane Katrina in the Gulf Coast and an uncertainty of exact landfall, I was in the Cycle Shack looking to buy a motorcycle because of higher gas prices. James, the salesperson, indicated a 2005Kawasaki 750 that had a special sale price. After looking around at some other motorcycle in their dealership, I decided on buying that motorcycle. I approached the dealership about wanting to wait until after the hurricane to purchase it. I was told then that the sale was ending that evening and the cost would be considerably higher the next week.

On 27 August, 2005, I bought a 2005, Black Kawasaki , with windshield, saddlebags and helmet. At the Cycle Shop from a salesperson named James for the total amount of $8,475.08. The contract indicated I would have my motorcycle August 30, 2005.

Hurricane Katrina made landfall in the Louisiana and Mississippi Gulf Coast Region on August 29, 2005, and in all fairness the Cycle Shack was without Power and phone service. Of course so was I, and I was unable to get to Picayune from Poplarville due to trees in the roadways.

On September 7, 2005, when the roadways were partially cleared, I made a trip to your Cycle Shop in Picayune to check on my motorcycle. At that time I was told by your service department that the motorcycle was not ready due to the hurricane. I was told to come back in a week and you would have it ready. At that time I provided you with phone contact numbers, requesting to be contacted when you had the motorcycle ready. The company I worked for had set up their Incident Command Center in Alexander, Louisiana. On September 20, 2005, after having your phone services restored, I left numerous voice messages on your voice mail inquiring about the status of my motorcycle, you never once responded to my calls. On September 20th I made another trip from Alexander, LA to Picayune, Mississippi to pick up my motorcycle.

Once again you told me that the motorcycle was not ready for me to pick up. The excuse this time was that your shop had been busy and had not had the time to get the motorcycle ready. Yet on this visit you had no problem handling the sales and service of Chain Saws and Generators to 10's of people waiting in line to purchase them and higher than normal prices. Due to your inability to deliver the merchandise purchased, and your lack of care if I got it or not, I indicated I was no longer interested in purchasing the motorcycle from your business. The Cycle Shack again lied to me and indicated that if I would only give them a chance and come back in another week they promised to have it ready for me.

Almost two weeks later I returned again from Alexandria, Louisiana to Picayune, Mississippi. These trips were over nine hours long round trip and over 450+ miles long.
Again I was faced with the same message, we're sorry Mr. Tokarz, your motorcycle is not ready yet. When I started raising hell about it I was told that if I gave you an hour you would get the motorcycle ready and I could take it. Angrily, I agreed to wait there another hour, and believing that finally I would get my motorcycle, I sent my ride away.Thirty minutes later the finance manager came out and apologized to me and said that you were unable to get my motorcycle ready. He said that the accessories for it had not come in yet (strange that you could get all those chain saws and generators in but not my motorcycle accessories). I began raising hell about customer service and that I no longer wanted the motorcycle and that I wasn't going to buy it. That was when your Finance Manager, GARY JONES, informed me that I didn't have a choice. The Cycle Shack had already received payment for the motorcycle and it belonged to me now. When I continued to raise questions and hell about it, they called the police and had me thrown off the premises.

When I questioned this I was told that what I had thought I signed (a 0 down, 0% interest, and 24 months to pay) was actually an application for a credit card. Naturally the Cycle Shack was able to get in touch with them so they could receive payment for the motorcycle, but were unable to get parts or contact me.

It has now been over six months since I signed the agreement to purchase the motorcycle which was promised to me on August 30th, 2005. The Cycle Shack has been paid by the credit card company. They have made no attempt to deliver the motorcycle to me or even had the common courtesy to call me or write me a letter about the motorcycle.

I have filed a complaint with the Mississippi Consumer Protection Agency, asking that they resolve this problem with the Cycle Shack. They had to write a second letter to the Cycle Shack threatening then if they didn't respond. Finally I received a letter from the Consumer Protection Agency say that they were unable to resolve this problem.

This sucks, I am being billed by HSBC-RETAIL SERVICE'S credit card company for the motorcycle which I have never had nor ever received. No one seems able to help me in this matter that appears to be a breach of contract on their behalf.

Unlike Beverly though, HSBC can't send anyone to repossess the motorcycle. I never received it. I guess they can try to damage my credit score, but hey what can I do?

William
Poplarville, Mississippi
U.S.A.

This report was posted on Ripoff Report on 03/17/2006 12:18 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hsbc-retail-services/wood-dale-illinois-60191/hsbc-retail-services-ripoff-their-credit-card-company-work-in-cahoots-with-yamaha-suzuk-181770. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
7Consumer
0Employee/Owner

#7 Author of original report

The case has been resolved

AUTHOR: William D. - (U.S.A.)

POSTED: Friday, June 23, 2006

I am the originator of the RipOff complaint. I went through all the normal procedures trying to get my motorcycle or excused from the loan. Notifying the lender, the merchant, the Attorney General, Consumer Advocacy, only to no avail.

What it took to resolve this issue was to purchase a chasier's check from my bank. I had the bank make the check out to the financial instute HSBC and to myself. I sent it to the correspondence department not the payment department. I sent it with a letter explaining that when they pushed the merchant to give me my motorcycle they could send me the cashier's check and I would endorse it and return it to them.

Instead what they did was send the check through their banking channels and received payment on the check without my endorsement.

I contacted HSBC and informed them that since they cashed the check without my signature I considered it a fradulant act and was seaking legal support to sue them.

Two days latter HSBC had the Cycle Shack contact me and sit up a delivery date. I finally received my motorcycle two days after the Cycle Shack contacted me.

Nothing else I had tried worked. Nothing legal, no threats, no Attorney General, no BBB, nothing. I had to think outside the box to get resolution.

But thank all of you for your suggestions. I hope that the idea I used with the check can help others. I just happened to have the funds to pay off the account so it worked for me.

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#6 Consumer Comment

Attorney General is your best course of action.

AUTHOR: James - (U.S.A.)

POSTED: Friday, June 23, 2006

Your main complaint lies with the dealer. They are the ones that have not delivered the goods. You are only killing your credit by not making the payments. You need to contact HSBC (good luck with them, I too have a complaint against them filed here) and TRY to explain you have not received the bike.

Have you signed for the title? If so, and if HSBC holds the title, you MIGHT try going to the police department and filing a stolen report against the dealer. Ask first if you can, since someone is holding the title, and you never received the item you signed for.They probably won't take it, but it's worth a try.. just STAY CALM when dealing with them. THey are people too. Would be great if you could find a cop that rides, he'll be really happy to help I'm sure.

You best and most promising course of action would to be to write the Attorney General of the state, and CC the dealership and HSBC too. Include copies of ALL paperwork, bills, and anything else you have to prove this purchase. Hopefully the entities that have ripped you off will see your seriousness and make good on your transaction.

I would also call local television stations and see if you can't find someone there who rides, and can feel your plight.. Riders tend to stick together and help each other, especially when their bike is involved ;)

Read about my ripoff here: ripoffreport.com/reports/ripoff197677.htm

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#5 Author of original report

Reply to Rebuttal - I am disputing the fact that I WILL NOT PAY for something that I have not received

AUTHOR: William d. - (U.S.A.)

POSTED: Monday, March 20, 2006

For your information Mike,

I notified the Credit Card Company as soon as I found out that the dealership would not make my motorcycle available to me 30 days after the signed contractual agreement which indicated they would have it ready for me on the 30th of August.

I notified them by phone, and received a confirmation letter indicating that it was in dispute. A week latter I received another one stating that the contractual time I had to return the motorcycle was past and that the problem was now between the dealership and I.

I have written them letters explaining the entire problem to them and have talked to countless numbers of their customer support personnel. They have even sent me another letter indicating that the amount was under dispute only to turn around a week later and renounce it.

I AM NOT DISPUTING THE AMOUNT OF THE SALES. I am disputing the fact that I WILL NOT PAY for something that I have not received. I have indicated that to them and am making that clear now to anyone who reads this rebuttal.

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#4 Author of original report

Reply to Rebuttal - I am disputing the fact that I WILL NOT PAY for something that I have not received

AUTHOR: William d. - (U.S.A.)

POSTED: Monday, March 20, 2006

For your information Mike,

I notified the Credit Card Company as soon as I found out that the dealership would not make my motorcycle available to me 30 days after the signed contractual agreement which indicated they would have it ready for me on the 30th of August.

I notified them by phone, and received a confirmation letter indicating that it was in dispute. A week latter I received another one stating that the contractual time I had to return the motorcycle was past and that the problem was now between the dealership and I.

I have written them letters explaining the entire problem to them and have talked to countless numbers of their customer support personnel. They have even sent me another letter indicating that the amount was under dispute only to turn around a week later and renounce it.

I AM NOT DISPUTING THE AMOUNT OF THE SALES. I am disputing the fact that I WILL NOT PAY for something that I have not received. I have indicated that to them and am making that clear now to anyone who reads this rebuttal.

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#3 Author of original report

Reply to Rebuttal - I am disputing the fact that I WILL NOT PAY for something that I have not received

AUTHOR: William d. - (U.S.A.)

POSTED: Monday, March 20, 2006

For your information Mike,

I notified the Credit Card Company as soon as I found out that the dealership would not make my motorcycle available to me 30 days after the signed contractual agreement which indicated they would have it ready for me on the 30th of August.

I notified them by phone, and received a confirmation letter indicating that it was in dispute. A week latter I received another one stating that the contractual time I had to return the motorcycle was past and that the problem was now between the dealership and I.

I have written them letters explaining the entire problem to them and have talked to countless numbers of their customer support personnel. They have even sent me another letter indicating that the amount was under dispute only to turn around a week later and renounce it.

I AM NOT DISPUTING THE AMOUNT OF THE SALES. I am disputing the fact that I WILL NOT PAY for something that I have not received. I have indicated that to them and am making that clear now to anyone who reads this rebuttal.

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#2 Author of original report

Reply to Rebuttal - I am disputing the fact that I WILL NOT PAY for something that I have not received

AUTHOR: William d. - (U.S.A.)

POSTED: Monday, March 20, 2006

For your information Mike,

I notified the Credit Card Company as soon as I found out that the dealership would not make my motorcycle available to me 30 days after the signed contractual agreement which indicated they would have it ready for me on the 30th of August.

I notified them by phone, and received a confirmation letter indicating that it was in dispute. A week latter I received another one stating that the contractual time I had to return the motorcycle was past and that the problem was now between the dealership and I.

I have written them letters explaining the entire problem to them and have talked to countless numbers of their customer support personnel. They have even sent me another letter indicating that the amount was under dispute only to turn around a week later and renounce it.

I AM NOT DISPUTING THE AMOUNT OF THE SALES. I am disputing the fact that I WILL NOT PAY for something that I have not received. I have indicated that to them and am making that clear now to anyone who reads this rebuttal.

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#1 Consumer Suggestion

HSBC thinks that you have a motorcycle...

AUTHOR: Mike - (U.S.A.)

POSTED: Friday, March 17, 2006

You never told HSBC otherwise. The first thing to do would've been to put your account in dispute with HSBC: you were charged for something you never received. The dealer isn't allowed to charge you until you take delivery. There is a limited time by law to do this, but it's worth trying it now, even though HSBC does not have a good reputation.

Your main recourse is civil or even criminal court action against the dealer. They're the ones who ripped you off.

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