• Report: #747059
Complaint Review:

Cricket Wireless

  • Submitted: Wed, June 29, 2011
  • Updated: Wed, June 29, 2011

  • Reported By: Tom — chicago Illinois United States of America
Cricket Wireless
3337 W North Ave, Chicago, Illinois United States of America

Cricket Wireless Abysmal Customer Service Chicago, Illinois

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After my initial month of wireless broadband service I was to present a PowerPoint presentation. It turns out that the wireless service was disconnected due to "non-payment" on my account. I had never received a bill. When I contacted the store and the "customer service" center they informed me that they do not send out bills. I asked how to pay a bill that I do not receive. They said that I needed to log into www.mycricket.com to retrieve my bill. I had also been told that a bill would come in my email. I spent a fair amount of time talking to both the store location (3337 W North Ave, Chicago, IL 60647 Phone 847-315-9770) and the customer service center (which I think was in India).

All they could tell me was what they cannot do. They repeated that they do not send out paper bills. When I asked how I can pay a bill that I do not receive they didnt have an answer. I also asked how I could get a receipt or proof of payment since this was a work related expense. He suggested that I go into the store monthly to pay my bill and that then I could get a paper receipt printed out. I stated that that did not seem like a good use of my time and that it wasn't something a customer should have to do. I told him that I planned to discontinue the service. By the way, at the store, the store manager was supposed to call me to give me a credit on my bill. That was over 2 months ago. Do you think he'll still call me?

This is absolutely the most abysmal customer service I have experienced in my life. Do not use Cricket Wireless.

This report was posted on Ripoff Report on 06/29/2011 03:12 PM and is a permanent record located here: http://www.ripoffreport.com/reports/cricket-wireless/chicago-illinois-60651/cricket-wireless-abysmal-customer-service-chicago-illinois-747059. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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