Cricket Wireless Wireless cell phone company San Diego California

I ordered a cell phone online thru cricket wireless . I was told by a representative that I have an option for my phone to be shipped to my P.O. BOX . I waited patiently for my phone to arrive and tracked it thru FEDEX only to find that my phone was rerouted back to cricket wireless. When I asked for my refund they told me it would take up to 30 days. I asked them to shoot me an email that I would receive my refund in full , and in turn I was given a hard time . They told me they are charging me a $15 dollar activation fee for a phone I never received . The whole point of my bad experience is that I was misinformed by a representative suggesting I have my phone shipped to my P.O. BOX . I called several days in a row and a supervisor told me they don't ship to P.O. BOXES....Well checkout this fine print under the bill of sale :

Dear xxxxxx xxxxxx,

Thank you for choosing Cricket!

Please print this email and keep a copy for your records. This is your receipt and you will need this to redeem any applicable mail in rebates.

Your order information:
Order Date: 2009-xxxxxxxxx
Order Number: 9xxxxxxxxxxxx
Shipping Method: 3-5 Day Delivery $0.00
*Please note: all packages require a signature for delivery, unless the order is being shipped to a PO box. For added security, changes to the shipping address are not permitted.

Thank you for your order!

Cricket

Now I'm out $36.29 for merchandise I never received.

Check out the tracking :






Ship date

Jun xx, 2009

Destination

PHILA, xx


Details
Jun 10, 2009 12:xx PM
Package returned to shipper
xxxxxxxxxxx
Package returned to shipper:
Jun xx, 2009 11:xx AM

Cherita78
Philadelphia, Pennsylvania
U.S.A.