Complaint Review: CROSS COUNTRY HOME SERVICES - FT. LAUDERDALE Florida
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- Author Not Confirmed
- CROSS COUNTRY HOME SERVICES 1625 NW 136TH AVE, SUITE 200 BUILDING E FT. LAUDERDALE, Florida United States
- Phone:
- Web: https://www.cchs.com/directions
- Category: Air conditioner, air conditioning and heating
CROSS COUNTRY HOME SERVICES THEY WILL NOT COMPLETE REPAIRS COVERED IN WARRANTY FT. LAUDERDALE Florida
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july 11th Sears service tech came out to repair AC. Said it is not reparable.
He spoke to his supervisor who authorized a replacement AC unit and all parts. Tech said to wait until Monday to contact warranty company if we do not hear back from them. Called on July 16th, the customer service person was as rude and ill informed as a rock. Had been sent to 6 different transfers back and forth to the same two groups.
Group 1 sent me to Group 2, Group 2 sent me to Group 1 and so on. Finally had to HANG up on rude CS person and called back. Got another CS person who transferred me back and forth again finally I got a person who said the claim was in "research" but I had to wait. Called back again today July 23, got the same run around. Finally the CS person said she did see the claim is in "process".
It's the end of a July heat wave with no AC! Looking at the reviews of Cross Country Home Services, it looks like we are going to be in for a LONG LONG LONG FIGHT!
Reason of review: Warranty issue.
Preferred solution: JUST FIX IT UNDER THE WARRANTY WITH NO FEES TO ME! AND SOON!
This report was posted on Ripoff Report on 07/23/2018 05:21 PM and is a permanent record located here: https://www.ripoffreport.com/reports/cross-country-home-services/ft-lauderdale-florida-33323/cross-country-home-services-they-will-not-complete-repairs-covered-in-warranty-ft-lauderd-1453042. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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