Sears Home Warranty Cross Country Home Services Homesure of America HNS National Take to long to solve customers issues and falsely represent the company and services. Florida Fort Lauderdale

I purchased a Sears Home Warranty but Cross County Homes services aka Homesure of America (also HNS Natioanl). I have dealt with them for three years. Each year gets worse! We have been in our home 25 years and thought it would take the stress of having an untimely repair away. NOT! 

The current problem is with my cook top. I called on April 8 2018 and today is May 3 2018 my cook top stil DOES NOT work. They have offered to replace it but want to give me HALF of what it will cost to replace it.

After several BAD experiences with this company I have finally learned. Home Warranty Services are a RIP OFF and I think illegal. I understand the contract releaves them of any responsibility but sure looks like false advertisement. This company says they won a Gold award for customer service. That has to be WORNG and false. I believe the reviews on their website are fraudulant. If you check you will find a lot of complaints and VERY BAD reviews on other site. I thought this was against the law also.

Because I have had to make so many phone calls to try and solve my problem, I finally realize that they are training the customer service people to be polite while they do nothing to solve your issues. First I realize they only have inferior service vendors. I have asked several repair companies why they are not on the vendor list and the answer is always the same, they do not have time to deal with them. I will never have another Home Warranty Plan. Please do not waste your money. It is definatley not worth the money and certainly not work the stress. Last year I got so upset after several repairs being made to our AC unit, and each time they would say it was a different problem so I had to pay ANOTHER deductable, I called someone a friend knew and they fixed it on the first trip (had to pay them because they won't deal with these Warranty Companies).

There are MANY problems with these warranty companies, bad vendors, bad customer service and not worth the cost. Every repair tech that has come tells me they are ALL horrible. How is it LEGAL. To lie, false advertise, post falsh reviews and I believe train employees to deny request. SOMEONE should stop this. Class Action Law Suit, contact the media, WHAT CAN BE DONE?

I have only dealt with the Home Warranty Companies list but what I am finding with research is AWFUL.,

PLEASE DO NOT WASTE YOUR MONEY ON SEARS HOME WARRANTY (aka Cross County Home Service/Homesure of America/HNS National).