Complaint Review: Dell Computer - Cleveland, Georgia,
- Dell Computer 46 Cedar Hollow Rd Cleveland,, Georgia, United States
- Phone: 7062006827
- Web:
- Category: COMPUTER, Computer Tech Support, Computer Technical Support , Repair
Dell Computer Will not provide technical service per the warranty Cleveland, Georgia,
*Consumer Suggestion: Online chat
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I am hearing impaired. When I speak with someone over the phone, I have difficulty understanding anyone with a heavy accent or someone who speaks too quickly. I bought a Dell laptop in December 2019. It is an Inspiron laptop and ever since I have had had it, it shuts down and errors out. I have been trying for at least the last three months to contact Dell about getting my laptop fixed or my money refunded.
Every time I get connected to a technical service or customer service person, they are from India and they have a heavy accent which I cannot understand. I have spoken to at least ten people and I keep telling them I need to speak to someone who speaks English well. At least three of the CSR's have hung up on me, 3 others have been rude and have told me they "speak good English", others have told me they do not understand what a hearing impairment is. I have gone back and forth with e-mails and phone calls. I was final given a number to call - they claimed someone would help me. Once again, I got a person who did not speak good English and when I explained my disability, she hung up on me. I wonder if this is a delay tactic so they can run out my warranty and not help me.
I am insulted that they refuse to help me because of my disability, and no one will call me to help me resolve this issue. I am at the end of my patience and I do not know what to do at this point. I am filing a complaint with the BB and the ADA.
All I want to do is get my computer, an expensive model, fixed. No one will help me. I even tried to call corporate and I was told I would have to hold for 25 minutes. Does anyone how I can get some help? Who can I complain to at the company?
This report was posted on Ripoff Report on 03/24/2020 02:03 PM and is a permanent record located here: https://www.ripoffreport.com/report/dell-computer/cleveland-georgia-provide-1493263. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Suggestion
Online chat
AUTHOR: Flint - (Afghanistan)
SUBMITTED: Tuesday, March 31, 2020
I can think of at least 3 solutions that would solve this issue.
a) Use their online chat. They can take care of your warranty issue.
b) Use a telecommunications relay service, that's exactly what it is for.
c) Ask somebody to call them for you.
I also have a hard time believing they would just hang up on you, unless you were actively being racist.
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