Complaint Review: Dex media - Select State/Province
- Dex media Select State/Province USA
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- Category: Advertising Agencies
Dex media DEX knows The crooks put an incorrect number that was a fax line for clients to call. No responsibility, crooks. I could not terminate the contract. Santa Fe New Mexico
*UPDATE Employee: Company response
*Author of original report: Dex
*Consumer Comment: Did they provide you with a draft of the ad, for approval before it was published?
Stay away from DEX, they are incompetent and could care less about you. They listed an icorrect number, took no responsibility for it. They are crooks. I could not cancel the contract and had to pay for their incompetence to this day.
This report was posted on Ripoff Report on 06/06/2014 04:49 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dex-media/select-stateprovince/dex-media-dex-knows-the-crooks-put-an-incorrect-number-that-was-a-fax-line-for-clients-to-1152762. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 UPDATE Employee
Company response
AUTHOR: Dex Media - ()
SUBMITTED: Thursday, July 31, 2014
Hi Curtis, we apologize for the service issues that you've outlined and for the delayed response. We are eager to look into this matter and work with you towards a resolution. If you would, please contact us at Social@dexmedia.com providing your name, contact number and business information for follow-up. Thank you, Ed.
#2 Author of original report
Dex
AUTHOR: Curtis - ()
SUBMITTED: Saturday, June 07, 2014
The number listed was a dex tracking number that tied into our fax line. Dex does this to trace phone calls. This is a pathetic way to advertise, they put a fake business name that would flash up on people's computer screen, that would link them to our real name and website. These crooks do not see that being dishonest. I want my real business name listed, so people do not feel like a bait and switch happened. Join real networking groups like (((competitor's name redacted))), Dex days are over and they have to cheat people to stay afloat.
#1 Consumer Comment
Did they provide you with a draft of the ad, for approval before it was published?
AUTHOR: Ken - ()
SUBMITTED: Friday, June 06, 2014
This is a usual method of catching errors.
Advertisers above have met our
strict standards for business conduct.