• Report: #907220
Complaint Review:


  • Submitted: Thu, July 05, 2012
  • Updated: Thu, July 05, 2012

  • Reported By: Other United States of America
1704 Morrissey Dr. Bloomington, Illinois United States of America

DirectGardening.com Very Small Dead Plants! Rip Off is an Understatement! Bloomington, Illinois

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The pictures online are great.  The plants that I received were horrible.  Direct Gardening makes you send them the original mailing label to receive replacements.  I paid $5.00 to send the label priority mail so that I could prove that they received the label, since I was told that if they did not get the label I would not get new plants. 

I received the same very small, almost dead plants.  All but one died.  The one that survived does not look like it will last very long.  When I complained that the replacement plants were almost dead, I was told by their "Customer Care Agent" that I had a year to get replacements.  I sent the new "Original Label" priority mail spending another $5.00.  After not hearing from Direct Gardening for several weeks I emailed them and was finally told that they were not replacing the plants because their guarantee is from the time you receive the first plants.  

I believe that their guarantee is worthless.  Having to send them the mailing label is rediculus and I believe deliberate so they can avoid replacing dead plants.

Don't let their pictures or prices fool you!  I spent $75.00 including the postage and I might get one lousy $4.00 plant to survive.

This report was posted on Ripoff Report on 07/05/2012 03:37 PM and is a permanent record located here: http://www.ripoffreport.com/reports/directgardeningcom/bloomington-illinois-61704/directgardeningcom-very-small-dead-plants-rip-off-is-an-understatement-bloomington-i-907220. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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