Directv Funds debited from my bank account without permission Greenwood Village, Colorado

In February I moved to a new rental property. I had had Directv for a few years but the new landlord refused to allow them on the property so I had to have the service disconnected. They were suppose to send boxes to ship the receivers back and a final bill. Neither happened. I called after 2 weeks and was told that they had sent the boxes and bill to the wrong address. They were supposed to send the new bill and reship the boxes and I would have them in 3- days. Today (3/7/13) is the seventh day and still no bill or boxes. They did, however, drain my bank accounts. I am 62 and living in an area that is having a could snap. The money they took was to fill the LP gas tank so that I could have heat. I have been on the phone with a few customer service centers and have been told that there is no telephone to the corporate office in nwood Village, CO. and that there is nothing they can do to refund the money that was taken from my account.

Is there anyone who can help me before I freeze to death?