ED Magedson – Founder
My contract with Directv was expired and I cancelled the service. Directv sent a prepaid mailer box for me to box up two receivers for return, warning me that if I failed to return them within allotted time period, I would be charged full price for them. On October 14, I shipped the receivers back via FedEX. I then spoke to Directv. I received a final bill from Directv billing me for $502.90. I called and they told me not to worry because it usually takes a couple of week for them to process the merchandise that has been received. On November 19, Directv charged my credit card on file for $502.90. I called to ask why they charged me and they said I failed to return their receivers. I told them I used the packing boxes they sent, used the Fed Ex mailing label they sent me, handed the packages to the Fed Ex man, what else was I supposed to do?
I told them they should put a tracer on the packages. They then said that their records indicated they did receive the receivers on November 12. I asked them why they still charged me on Nov 19th. No explanation, but they apologized and ordered a refund for me to be applied to me credit card within 48 hours. After two days and no refund I called again as was told that their records still showed they did not have the receivers. I argued the point with them as before and they then agreed to issue me a refund, but it would be by check and it would take 6-8 weeks. I then talked with supervisor Marsha (badge # LC 724) said she thought I was honest and she was going to order a refund for me, which should come to my card in 48 hours. (There goes the 48 hours again). Seven days later, I called again and nobody knew who "Marsha" was or how to get hold of her.
I talked with supervisor Debbie (badge number 1001-185-25). Debbie told me she could see that my refund had been ordered on November 25th and she didn't know why it hadn't showed up on my card, because it only take 48 hours. She asked me to give it a few more days and see she took my phone number and promised to call me back and follow up on this. By December 8th, Debbie had not called, called again. This time the consumer rep told me that refunds cannot be sent back any quicker than 6-8 weeks no matter if it is a check or credit back to my card. She said they were only consumer rep center and could not change corporate rulings, but she would give me the fax number or mailing address to corporate headquarters. I asked for a phone number and she said they do not have a phone number to corporate headquarters, I would have to make my complaint through fax or snail mail.
This report was posted on Ripoff Report on 12/08/2009 01:45 PM and is a permanent record located here: http://www.ripoffreport.com/reports/directv/internet/directv-directv-bullies-their-customer-internet-internet-535944. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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