Complaint Review: Edgestar
Edgestar Edgestar Sells Defective Products, and Won't Support Them! austin, Texas
Bought an Edgestar 181ES thermoelectric wine cooler just over a year ago. Within 6 months the fans were loud enough to be disturbing. Within a year the unit died (nothing would happen when it was plugged in). As I'm an engineer, it was easy to determine that it was the controller board that broke (as that's really the only piece of electronics in the system). When I contacted EdgeStar they told me that they didn't have any in stock but to check back in a month or so. I reached back out to them a quarter of a year later and they said they STILL didn't have any parts in stock but... "to check back in February" (ie, a month or so).
I pointed out that they still are still selling this unit and have plenty in the channel, perhaps it would be appropriate to pilfer some new units to support their customers. They were uninterested and reiterated that since I was past the 90 day warranty period I was out of luck. [continued below]....
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