eHarmony.com There do not do what they say its a big RIPOFF scam Internet

I joined and was charged $286.00 for a yeah I asked for a smaller membership the lady said if I didn't like it I would get my money back. Tow days latter a friend call to join they gave him 3 months for $59.00 I called to get the same they to.d me Cough walk we cannot change yours and you can't have your money back!!! I am beside myself this is a joke we both get the same woman on our matches and there all working for them they send you this nice note and when you respond in anyway the close you ! I went to meet one and it wasn't even the same person the pictures I was sent the woman was 5'8" 140 lb the one that came was5'2" around 230 lb it's a RIPOFF they still won't give my money back!!!