Report: #1052564

Complaint Review: Empire Today

  • Submitted: Tue, May 21, 2013
  • Updated: Tue, May 21, 2013
  • Reported By: Steve — Philadelphia Pennsylvania
  • Empire Today
    1200 Taylor's Ln
    Cinnaminson, New Jersey

Empire Today Contractor witnessed pouring grout down a public sewer system- we were fined by township Cinnaminson New Jersey

*UPDATE Employee: ET Customer Support

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Hired Empire to install tile. Contractors were seen by an eye witness pouring grout down the public sewer system in the street. The following week we received a fine in the mail from the township. Multiple calls were made to customer service. Extremely poor customer service. Unacceptable time frame for returned calls, as a fine sat adding $600 each additional day it was not paid. Either Rich Isuris or Tim Sherwin followed up and said this was the way their employees were trained to dispose of grout! No sympathy to our fine or township issues. We are requesting a refund, and they only stated they could maybe give us a small discount. No follow up after to see if our issue was resolved. We are now working with a lawyer to recover fees for their services, fees for township permits, and lawyer fees. Do not use this company! What they say on their website about great customer service, customer satisfaction, and professional installation is NOT true. I have also filed a complaint with the BBB. 

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This report was posted on Ripoff Report on 05/21/2013 07:09 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

ET Customer Support

AUTHOR: Business Response - ()

We have been in contact about this customer’s concerns and we look forward to amicably resolving this matter.  Thank you.  Rebekah Clerk, National Customer Service Manager

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