• Report: #1090848
Complaint Review:

Enterprise Rental Car

  • Submitted: Thu, October 10, 2013
  • Updated: Thu, October 10, 2013

  • Reported By: BillyMack — santa monica California
Enterprise Rental Car
2700 lincoln blvd santa monica, California USA

Enterprise Rental Car the do NOT drop you off after you've paid the bill! santa monica California

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I live in Santa Monica and have rented from Enterprise for the last ten years. But no more. My car was totalled and I needed a rental car so I went to my local Enterprise on Lincoln Blvd and Ocean Park in Santa Monica and I rented a car. I was told by my insurance company and attorney that I did not need Enterprise Insurance and that my insurance company wouldn't cover it. I tried to tell the people at Enterprise this but they made it seem like I really needed it so I got it. Went back a week later after my attorney told me again that I did not need insurance for the rental car that I was already covered. Told Enterprise the same thing but again they said I was really taking a risk and since I had just been in an auto accident I should now be extra careful knowing first hand that accidents happen. So I kept the insurance coverage. No big deal, ultimately my choice.

After three weeks of renting their car they called and wanted the car back! I spent 900 dollars at Enterprise and they wanted their car so I was forced to go to Hertz Rental Car in Santa Monica, 14th and Santa Monica Blvd which is about 3 miles from Enterprise(Santa Monica) and they would NOT give me a ride to Hertz! They gladly accepted 900 dollars from me-took my transportation-no longer wanted my business and then would not drive me to Hertz, saying they only pick up and drop off within a mile radius! They did offer to call me a cab! Another customer at Enterprise drove me to Hertz!  Never will I rent from Enterprise again- terrible customer service and it's a lie about drop off and pick up-con artists. Oh and...they suggested I go buy a car from their Enterprise Car Sales....that's a whole other story, another CON GAME. I wish the State Atty General would look into this scheme of trickery and deceit!

Here are two article I found on the internet after I was conned by Enterprise: http://consumerist.com/2007/03/13/9-confessions-from-a-former-enterprise-rental-salesman/


This report was posted on Ripoff Report on 10/10/2013 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/reports/enterprise-rental-car/santa-monica-california-90405/enterprise-rental-car-the-do-not-drop-you-off-after-youve-paid-the-bill-santa-monica-ca-1090848. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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