Epson Epson USA Epson Tricked Me into Opening Ink They Won't Take Back Long Beach CA

After an older Epson printer clogged, got a new one, which clogged before the original ink expired. I had bought new ink, though, b/c I was running low. Called Epson 4x and ran tests they asked me to run. During one of them my black ink ran out and an EPSON tech person told me to insert a new one. Problem not resolved so I returned the printer to Staples where I had purchased it, which kindly gave me credit.

I bought a different printer as I could not be w/o one in time it would take Epson to send a new one (Approx. 2-3 weeks). Plus, why would I want a product that failed twice?

Epson refuses to reimburse me for $60 worth of ink b/c I opened the package--at their behest! Customer service unhelpful, rude & have no TTY service for the hearing impaired. They had me open $60 worth of ink to prove that their product was defective and refuse to reimburse. Horrible experience & I can't imagine how they stay in business w/ such casual disregard for customers. Any retailer would have credited me in a flash. Not Epson.

I don't care how cheap their products appear, don't buy one or you'll regret it. I don't mind the money nearly as much as I am furious that such shabby business practices take place. Want the kicker? Epson said if I return the unopened ink they'd give me a $25 gift card for the Epson Store.

I should add that the Epson tech center--located in India--wanted me to give them my credit card # over the phone and they'd send me a new printer. Umm... no! They did not have a secure line and could not provide me with a secure site. Again, though, why would I want still a third Epson printer after two prior failures? (Epson ink used in printers.)