Report: #1111808

Complaint Review: Family Mobil

  • Submitted: Mon, December 30, 2013
  • Updated: Mon, December 30, 2013
  • Reported By: Hugo — Lochbuie Colorado
  • Family Mobil
    P. O. Box 629026
    El Dorado Hills, California

Family Mobil By T-Mobil Customer Service is more like "I am here to to Take your money Service" El Dorado Hills California

Show customers why they should trust your business over your competitors...

Below is what I wrotte to Family Mobil, based on my coversation with a Customer Service representative.

Dear Representative,

I am requesting a credit on my phone bill account # ... -related phone# ......          

I received a letter expressing regret I have canceled Family Mobile Phone services.  The next line on the letter says I have an outstanding balance of 88.20.    There must be an error an your part. I was paying for my service every month - postpayments - of $88.20,     my last payment was posted on 11/16/2013. I only used the phone service for 15 days, from November 17 through December 2, 2013. I do not uderstand why your letter states I owe a full moth of service. I am  requestin a prorated final bill for 15 daya from Dec. 2 to Dec.17, when I receive it, I will gladly make a payment in full. I do believe, a well known company,- T-Mobile- would not even contemplate engaging in unethical business conduct. Please remit the final at your earliest convinience

Note: What I expected when I canceled my service was exactly what I requested above, a prorated bill, as any reputable company/ business would have done without question. Instead, I received a bill for a full moth of service. I have a very strong reason to believe, that Family Mobil sends these bills out to customers as a practice. The company is fully aware that customers only used partial moths of servive. When I contacted Customer Service, the representative said there was nothing they were able to do about the bill, but pay it up. Then, I was provided with a non working  email address address to try to find a resolution

Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 12/30/2013 09:28 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.