• Report: #1058074
Complaint Review:

Federal Express

  • Submitted: Mon, June 10, 2013
  • Updated: Mon, June 10, 2013

  • Reported By: Lenny R — New York New York
Federal Express
Internet USA

Federal Express, FedEx Lost package; failure to ring bell on delivery; left package in public area; lying on delivery log Internet

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

I live in a NYC apartment & *must* have a signature required for deliveries. If a package is left in the hall, it's pure luck if I get it; it pretty much might as well be left out on the sidewalk. Fed Ex charges - get this - *$10 additional* to require a signature! AND apparently the vendor has to arrange with them in advance even to be able to offer that option to purchasers. There was no way to arrange for a signature to be required w/this vendor, but they had a good product & price, & I was working with it the best I could. I put off all plans for the projected delivery date until the package was in my hands; I put a note on the front door for the driver stating that we were home, & if there was no response to the buzzer, to call us, & left my phone #; I sat waiting in a quiet apartment listening for the buzzer; I kept the Fed Ex tracking page open & refreshed it every several minutes. The door buzzer never sounded, there was no knock at the apartment door, & there was no call. When I refreshed the tracking page again @ 11:07 AM, it indicated the delivery had come 3 minutes ago, at 11:04. I rushed out to the hall, & there was no package. I then took the elevator down to the lobby & found the package sitting in the middle of the area by the mailboxes (not even off to the side!). I brought it upstairs & called Fed Ex immediately, speaking with a supervisor who was attentive & seemed to want to help. She said that the driver's log entry in their system stated that he had left the package "outside the door of Apt. XX." I told her straight out, "He's lying, & if he was here, I'd say it to his face." I think it was clear to her that since I had the package, I'd have no reason to go through all this & state falsely that the package had been left in the lobby; the driver, on the other hand, had substantial reason to claim he'd done his job properly when he hadn't. 

The supervisor said this was a serious problem & that she'd report it to her manager. Since I finally had the ear of an apparently competent person who seemed to actually care, I told her the story about the previous week's delivery, from a different vendor. In this case, it was clearly stated in Fed Ex's order that a signature *was* required. Briefly: Fed Ex's driver delivered the package to the wrong address, did *not* get a signature even though it was specified on Fed Ex's order form, claimed he *had* gotten a signature from a doorman with a building ID (we don't have a doorman); Fed Ex later determined that he had lied about getting a signature & informed me that he'd be "reprimanded." Fed Ex couldn't locate the package after a week of investigation; the vendor arranged for another shipment to be sent; when I requested before the delivery date on Fed Ex's website to pick up the package at a nearby Fed Ex office, I wasn't informed until after the change was made that this would delay the shipment an additional 4 days. First, the website said it would delay from Fri to Sat. Now, why is that? The office is a few blocks from my home, certainly the same delivery route. Then, on Sat, I find out that the office to which I'd requested delivery is closed! If *I* can look this up, Fed Ex's web site can be programmed to look it up & inform me *before* I make a change. Wait, it gets better: I wait until Monday, & then the package *still* isn't there. Why not? Turns out the dispatching facility, where the package is stored, is closed on *Mondays*! If I'd been informed in advance, I could have selected another, 24/7 Fed Ex office a little farther from my home. They also never responded to the complaint I'd filed about either situation.

The supervisor didn't know if both instances were the same driver, but I wouldn't be surprised.

For what it's worth: I have *never* had any problems at all with deliveries from UPS, with which I have no connection other than as a recipient. They *always* require a signature &, to my knowledge at least, with no extra charge. If I miss a delivery & call them later that day, I have no trouble reaching the local dispatching office; they'll call the driver & then call me back saying something like, "The driver is taking lunch 2 blocks from your home @ 3:30; you can meet him there & pick up the package." The Fed Ex supervisor's response to this was, "Well, Fed Ex doesn't offer that service." I told her, "Officially, neither does UPS! I can't order that type of service, & they don't guarantee that they'll do it, but if they can, they do. UPS has a 'human' solution, where Fed Ex has an 'institutional' solution." In my opinion, while Fed Ex may be OK for business-to-business shipping where everything on both sides is regimented, they have chosen not to orient themselves toward deliveries to individual consumers; the clear impression is they just don't want to be bothered with those details. 

This company doesn't make any products; & offers only a single service which, for all its thousands of employees, computerized systems, trucks, planes, & worldwide presence, is basically just a fancy way of saying, "Here's a dollar, kid. Go bring this to Bob." If they can't do that, what good are they? 

Throughout 7-10 calls to Fed Ex about these 2 situations, not one Fed Ex cust svc rep or supervisor could give me an answer to either of these questions: "What is Fed Ex's apology worth?" "Why should I ever use Fed Ex again whenever a vendor offers me another choice?" The only responses I got were extended silences, or ignoring the question. No problem; I think I've got my answers.

This report was posted on Ripoff Report on 06/10/2013 07:11 PM and is a permanent record located here: http://www.ripoffreport.com/reports/federal-express/internet/federal-express-fedex-lost-package-failure-to-ring-bell-on-delivery-left-package-in-pu-1058074. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Federal Express

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?