First Data Card Service International Misleading Information by First Data - You will loose all MONEY Simi Valley California

Our account was set up by a sales person 'Arie'. I made sure that whatever we spoke on the phone, documented through emails. We have received our refurbished terminal (sales person never mentioned that it will be a refurbished equipment) around Thanksgiving time, without Welcome package or instructions.

We were able to set up the machine on Dec 04, 2007 by contacting customer service. Also, the first transaction was processed with the help of CS.

First damage - Charged $50 at the end of November 2007. Even though, we never received the Welcome package and instructions to setup the machine

2. I had to call and talk to Sales Person and then Customer Service Representative to get $50 credit, since the machine was never initiated.

3. The promised rate for swiping PCARD (since we work with Government Agencies) was 1.55%, Manual Entry was 1.99%

4. We have received the monthly statement for the month of Dec 2007 around first week of January 2008

5. Today, 01/12/08 - was going through the transaction and statement. First Data Charged 3.9%. When I called the CS, they said I made a mistake of entering the data (what data - it was amount, invoice/reference number, Zip code, no taxes and that's it). I tried to call my sales person (he left the company - really, what a surprise), I tried to supervisor and manager and there is no help.

6. The manager said that someone will call me on Monday, Jan 14, 2008

Right now, I feel that this is a big SCAM, cheating people.
I will update!

Srini
Newark, Delaware
U.S.A.