• Report: #1050580
Complaint Review:

From You Flowers, LLC

  • Submitted: Mon, May 13, 2013
  • Updated: Mon, May 13, 2013

  • Reported By: dragonsyco — dover Arkansas
From You Flowers, LLC

From You Flowers, LLC Confirmed Delivery of Flowers for Mother's Day that weren't delivered OLD SAYBROOK Connecticut

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Fromyouflowers.com Ruining Family Relationships!

Ordered Mother's day flowers on the 3rd of May to be delivered the Friday before Mother's Day (the 10th of May 2013) Received a confirmation e-mail that the flowers had been delivered. Trusted they had been delivered cause who would send a confirmation letter if in fact they had not been delivered?


On Sunday- Mother's day my husband calls his mom and asks her how she liked the flowers and her reply was that she had not received any flowers. Can you imagine being a mother and thinking that your child has missed your day? Cause I'm pretty sure that is how she felt. I cried.


I immediately called fromyouflowers.com customer service. The customer service man Paul or Pat was very apologetic and called the florist (which of course there was no answer it being a Sunday) so he couldn't help me and left it for someone else to take care of it the next day, Today.


As of 2 today no one has called me back, therefore I called again, the customer service person named vicky put me on hold for about 5 minutes, called the florist. Gets back on the phone with me and says "They are not open for some reason, what would you like us to do?" I reply. "I want the flowers delivered and I want my *dang* money back."  So, then she puts me on hold again for another 5 minutes.


Comes back and tells me "The flowers will be re-delivered with an apology note from them and we can give you 25% back on your purchase, we cannot give you a full refund."  You people ruined a mother's day for a mother. Hurt feelings are not taken care of with your note of apology. This is a day that we can never get back. Giving them a one star is not even deserving.

This report was posted on Ripoff Report on 05/13/2013 12:48 PM and is a permanent record located here: http://www.ripoffreport.com/reports/from-you-flowers-llc/old-saybrook-connecticut-06475/from-you-flowers-llc-confirmed-delivery-of-flowers-for-mothers-day-that-werent-delive-1050580. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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