Report: #1015106

Complaint Review:

  • Submitted: Fri, February 15, 2013
  • Updated: Fri, February 15, 2013
  • Reported By: er123456789 — United States of America

    United States of America Failure to Make Deliveries Internet

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I ordered a bouquet to be delivered on Valentines Day and paid the extra charge to have a guaranteed morning delivery.  I called today (18 hours after it was supposed to have been delivered) and was told "no florist picked up the order."  I received no notification that my order would not be able to be delivered on time, which is completely unacceptable.  When I asked for the
bouquet to be given to me free of charge OR to have my next delivery be free, my offer was countered with a ridiculous proposal to have this now late bouquet delivered for the regular price and then receive a $15 gift card.  Again, this is unacceptable, especially considering that I was not even offered reimbursement for the additional shipping
costs (due to being a holiday delivery) and the additional amount paid to ensure morning delivery on the original delivery date. 

This is not the first time that I have had a holiday arrangement which failed to be delivered when ordering from FTD - the
previous occasion being this past mothers day. 

When the mothers day flowers were not delivered, I was not offered any
refund OR gift card of any kind, and the arrangement was delivered 4 days late.  During both interactions, I spent over 30 minutes on the phone with customer service and was never given any
incentive whatsoever to remain a customer. 
I am astonished at the lack of ability to follow through with deliveries on the most important occasions for a timely delivery, and the complete disregard for any kind of customer appreciation.
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This report was posted on Ripoff Report on 02/15/2013 07:29 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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