Complaint Review: Gore Research - Logan West Virginia
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- Author Confirmed
- Gore Research 4 Terrace Woods Logan, West Virginia U.S.A.
- Phone:
- Web:
- Category: Auto Parts
Gore Research No live customer support - takes a week for a response from an email Logan West Virginia
*REBUTTAL Owner of company: Apologies
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I wish I had done the research needed BEFORE ordering a ProScan devise as I ended up doing AFTER the product failed and got no response from any of the voice mails and emails to their Customer Service. I realize they may be a small operation, but you will get nowhere if you don't make your customers happy. I have a huge project on hold now for 1 month because of Gore Research's lack of human customer service. I now see that BBB has 49 complaints, 3 of which are still not resolved and have rated them as "Unsatisfactory". I'm sure they are just overwhelmed and are unable to respond to their emails and voice mails. But as a customer that has spent several hundred dollars, it is not a good thing to be ignored, you start wondering if they are "ripping you off."
Kathy
Garland, Texas
U.S.A.
This report was posted on Ripoff Report on 11/17/2008 02:08 PM and is a permanent record located here: https://www.ripoffreport.com/reports/gore-research/logan-west-virginia-25601/gore-research-no-live-customer-support-takes-a-week-for-a-response-from-an-email-logan-w-392048. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
Apologies
AUTHOR: David - (USA)
SUBMITTED: Friday, July 23, 2010
Kathy,
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