Hawaiian Airlines is not the aloha of the air!! Honolulu Hawaii

Back before deregulation in 1978 (You can thank Jimmy Carter who also gave away the Panama Canal) all airlines charged the same fare -set by the Government. As a result the airlines competed by offering perks such as meals, more seating space, and better in flight service, wide body aircraft etc. After deregulation airlines could charge what they wanted to and competed on price.

Budget airlines like People Express, Air New York, and Midway were allowed to start up with budget fares and the majors had to compete fare-wise. They did this by slowly eliminating food and then increasing seating (they added another row in the DC-10), cutting personnel, increasing fares between first and coach, and now they charge for checked baggage.

FF points are a joke. You MIGHT have a 10% chance of using them for a given flight. "Free" tickets are even worse. Cancellation fees are rampant and if you don't use a credit in a year it is cancelled. Hawaiian a few years ago was the holdout (other than Southwest) but now it charges for baggage.

Despite the charges, total lack of customer service, and cramped seating on the major airlines people still have to fly and they do. If you don't like it and you are travelling to Hawaii there is no alternative except chartering a jet.

I'm not associated with Hawaiian in the least but I've flown American from Dallas to Honolulu and there is a world of difference in Hawaiian. Unfortunately since I flew they have started charging for checked baggage, have imposed (so everybody says) unreasonable change fees, and in short seemed to have joined everybody else. I'll still use them from Phoenix to Kauai because I know what the alternative is like. People are at the mercy of the airlines and the airlines can impose any ridiculous charge they want to. There is no alternative. Amtrak is slow, dirty, and expensive. I fly Southwest all of the time but they don't serve Hawaii. Wish they did.

You will see  their true  face when you have to deal with their "Consumer Advocate"  whose job is  not  to  respond  or  to  give you the  "Sorry-for-the -inconvenience"  answer.  These guys  are as  greedy  as  hell  and  don't  care about  cheating you in order to increase their profits.

I  paid as well for something that I did  not  get.  The only difference is that  there was nothing in the contract or in the fineprinted that  would  justify  their position. 

As I said, it could have been deleted from the system if you didn't reschedule and use the ticket a year after you bought it originally . As for being a tout I guess I am after using AA for a miserable trip to Hawaii and using Hawaiian for a pleasant one. If Hawaiian dropped you from the system in less than a year it is their fault. Clear and simple.

A similiar web site rip off happened to me recently.

If you waited a year from the time you originally bought the ticket then the story is true. You were deleted from the system. I've always easily reached a customer service person when I call Hawaiian. I don't understand this fax business. You won't be happy travelling on another airline to Hawaii. Try American for total indifference, cramped seats, and no service from surly attendents. Hawaiian is #1 in my book tied with Southwest.

If you waited a year from the time you originally bought the ticket then the story is true. You were deleted from the system. I've always easily reached a customer service person when I call Hawaiian. I don't understand this fax business. You won't be happy travelling on another airline to Hawaii. Try American for total indifference, cramped seats, and no service from surly attendents. Hawaiian is #1 in my book tied with Southwest.

If you waited a year from the time you originally bought the ticket then the story is true. You were deleted from the system. I've always easily reached a customer service person when I call Hawaiian. I don't understand this fax business. You won't be happy travelling on another airline to Hawaii. Try American for total indifference, cramped seats, and no service from surly attendents. Hawaiian is #1 in my book tied with Southwest.

If you waited a year from the time you originally bought the ticket then the story is true. You were deleted from the system. I've always easily reached a customer service person when I call Hawaiian. I don't understand this fax business. You won't be happy travelling on another airline to Hawaii. Try American for total indifference, cramped seats, and no service from surly attendents. Hawaiian is #1 in my book tied with Southwest.