• Report: #414747
Complaint Review:

Hewlet Packard, HP

  • Submitted: Thu, January 22, 2009
  • Updated: Thu, January 22, 2009

  • Reported By:Farifax Virginia
Hewlet Packard, HP
http://www.hp.com/ Fairfax, Virginia U.S.A.

Hewlet Packard, HP HP does not fix broken wide screen laptop within warranty Fairfax Virginia

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I have bought two HP wide screen laptops from Costco. The screens of both are easily broken.

Luckily one of them is still within warranty. I called HP help desk and a representative asked me to send the laptop back for fixing. Not only HP did not fix the problem, they even broke my keyboard. Then HP sent back to me the completely dead laptop after one month waiting. When I called them again, HP promises to fix but no action has been taken after many months waiting.

My suggestion: never buy HP wide screen laptop!

Farifax, Virginia

This report was posted on Ripoff Report on 01/22/2009 06:56 AM and is a permanent record located here: http://www.ripoffreport.com/reports/hewlet-packard-hp/fairfax-virginia-22033/hewlet-packard-hp-hp-does-not-fix-broken-wide-screen-laptop-within-warranty-fairfax-virgi-414747. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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